LiveAgent
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LiveAgent

Provide excellent Customer service

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By focusing on the customer service channel, LiveAgent claims to be a desk software with superb features. It facilitates live chats, phone support and social media integrations. Megacorp such as BMW, Yamaha, Huuwei, Orange and many more have chosen LiveAgent to interact with the customers worldwide. Apart from online modes of training for better understanding of the software, Airtable offers in-person training to its customers. It won’t be wrong to say that LiveAgent is an all rounder software which will change your way of perceiving emails and handling them.

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Product Demo

Core Features

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Email Integration
  • Escalation
  • Multilingual
  • Response Template
  • SLA
  • Ticketing management
  • Pros

    • LiveAgent email management software is suitable for all types of organizations, the size of the organization doesnu2019t matter, it works evenly and provides the users with the best results.
    • Some of the best features of this software are multi-channel communication and network monitoring.
    • The software is capable of managing and configuring the workflow of an organization accurately.

    Cons

    • The software sometimes lacks in blocking the spammers entering the website and accessing the crucial user data.
    • The users have also raised a complaint against the technical support team, that they have to wait for a longer period of time to get their problems resolved.