freshdesk

Freshdesk

Delight your customers and win them for life

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Freshworks CRM is an accurate software tool that enables your merchants to start selling from day one. It works out of the box so you can: Engage with customers on many platforms. Build valuable relationships with customers and prospects and gain insight into your business.

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Product Demo

Core Features

  • Ticketing
  • Collaboration
  • Omnichannel
  • Field Service
  • Automations
  • Self Service
  • Analytics
  • Customization
  • Security
  • Pros

    • Freshdesk is a cloud-based software that helps you in performing all the tasks related to customer relationship management for your organization.
    • This particular platform is also available for mobile phone operating systems, so you can easily access it from anywhere.
    • Users are provided with 24 by 7 Email and Chat support services, to help them out in solving all the issues while working on it.

    Cons

    • The pricing of this particular CRM software is the main issue for many users, the price of the plans is high.
    • The feature of auto-logout is not available in this CRM platform due to this the page with the crucial information remains open all the time.